The IIN/TIN is required so that we can perform customs clearance of your parcel for you. This applies only to individuals.

Yes, we open all incoming parcels. This way we make sure that there is nothing prohibited in them, and the declared product corresponds to the one that you have entered into our system. When receiving goods from the used category, we are not responsible for the condition of the cargo, as we do not know its initial characteristics.

If the product arrived in its original packaging with all protective films and papers, we do not check it. If it turns out that even despite the factory packaging you received a defective item (scratches, scuffs, lack of any details on the product), you will need to contact the store that sent the product.

If the parcel weighs up to 3 kg, then we use plastic bags for small and non-fragile goods, including shoes that arrived in the factory box. We make sure that you do not overpay for the extra weight of the package, and at the same time all the parcels reach you safely.

If you are sending equipment, fragile or something heavy (over 3 kg), then these goods will be packed in a corrugated box (fragile goods include: tableware, glass goods, shoes with decor, dolls, etc.). The weight of the corrugated box varies from 300 grams to 1 kg, depending on the weight of your parcel and the type of cardboard.

As long as the parcel has the status “Expected”, you can change the receiving address or delete the parcel from the system and add it again. After the status of the parcel becomes “On route”, it can no longer be deleted.

When the parcel arrives at the warehouse in the country of departure, it will be packed and shipped on the next day of shipment. Different warehouses ship cargo on different days, but at least once a week.

Parcels can be stored for up to 7 days free of charge in the warehouse of the destination country.