Your parcel will be displayed in the section “Parcels” after adding the tracking number in your personal account. You can see the current status of each parcel: “Expected", “On route”, “Ready for dispatch/delivery” and “Delivered”.

You need to go to the “My addresses” section in your personal account. On this page, you can add new delivery addresses by filling in the fields: country, city, street, house, apartment.

In your personal account, go to the "My profile" section. On this page, you can click the “Edit” button and change your data. The data is updated after clicking the "Save" button.

This status is displayed for parcels that have not yet reached the warehouse in the country of departure (USA, South Korea, Italy). It takes time for the online store where you placed the order to deliver the parcel to our warehouse.

This status is displayed for parcels that are shipped from the country of origin (USA, South Korea, Italy) to the country of destination (Kazakhstan, Russia, Kyrgyzstan). The delivery time depends on the destination and the selected tariff.

This status is displayed for parcels that have arrived in the destination country (Kazakhstan, Russia, Kyrgyzstan) and are awaiting payment. After payment, you can order delivery to your door or pick up the parcel from our warehouse.

Yes, we do. There is a section “Purchase of goods” in your personal account. You can fill out the form, provide a link to a specific product, fill in all the necessary specifications and we will purchase the product for you. The cost of this service is 10% of the cost of the product.